FAQs

1. Product Quality & Care

Q: Do AWKWRD graphic tees shrink in the wash? How should I care for them?

Our AWKWRD™ graphic tees are designed with minimal shrinkage in mind, about half an inch to one inch after washing. Don’t worry, though! We’ve already factored this into our pattern-cutting process, so you won’t notice a difference in fit.

To keep your Apparel looking sharp, here’s how to care for it:
First, always wash it inside-out in cold water to protect the graphic print. Second, avoid using harsh detergents or bleach. Third, air-drying is best, but if you’re in a hurry, use a low-heat tumble dry.
Oh, and pro tip: Never iron directly on the design!

We’re also excited to share that we’re transitioning to pre-shrunk fabrics by late 2025 for zero shrinkage.

2. Returns & Exchanges

Q: What is AWKWRD’s return policy for size or fit issues?

If your AWKWRD™ clothes don’t fit quite right, no stress! We offer hassle-free exchanges within 07 days of delivery.

Here’s how it works:
First, reach out to our team via email or Instagram with your order number. Second, pack the unworn item in its original packaging. Third, drop it off at your nearest courier service. The only cost you’ll cover is the return shipping fee. If there’s a defect or damage, we’ll handle all costs. Need details? Check our Refund Policy.

3. Shipping & Delivery

Q: Where are AWKWRD orders shipped from?

All AWKWRD™ orders are shipped directly from our headquarters in Karachi, Pakistan. We currently deliver nationwide across Pakistan, from Lahore to Islamabad and everywhere in between.

While we’re focusing on perfecting our local service first, we’re working hard to launch international shipping by early 2026. Visit our Shipping Policy page for further details!

4. Shipping Timelines

Q: How long does AWKWRD take to deliver orders locally?

Great question! For orders within Pakistan, here’s what to expect: First, we take 02–03 business days to process your order, this includes quality checks and packaging. Next, delivery typically takes 03 days to major cities like Karachi, Lahore, and Islamabad. If you’re in a rural area, it might take up to 04–06 days due to courier logistics.

We’re constantly optimizing our process to get your clothes delivered to you faster. Need urgent delivery? DM us on Instagram (@awkwardxstore), and we’ll try our best to expedite!

5. Payments & Security

Q: What payment methods does AWKWRD accept? Is my transaction secure?

We accept Cash on Delivery (COD), Easy-paisa, Jazzcash, and direct bank transfers for your convenience.

Rest assured, your transaction is 100% secure. AWKWRD™ use SSL encryption to protect your data, and our team manually reviews every order to prevent fraud. Still need further assurance? Reach out to us — we’re here to help!

6. Brand Mission

Q: What is AWKWRD’s mission, and how does it embrace bold, rebellious fashion?

AWKWRD™ mission is to shake up Pakistan’s streetwear scene by making bold, rebellious fashion accessible to everyone.

For example, our Summer Capsule collection celebrates Anime Streetwear-style, while our Winter Capsule is all about exploring genres like Hip-Hop, Anime, Grunge/Gothic. We’re not just selling clothes; we’re building a movement!

We’re all about breaking norms, think anime-inspired graphics, gender-neutral designs, and prices that won’t empty your wallet. Unlike brands that exploit trends, we focus on authenticity.

7. Design Inspiration

Q: Who designs AWKWRD’s collections, and what inspires the brand’s aesthetic?

Our Creative Director, Ahmed (yes, you can slide into his DMs @ahmxd_axs), leads the design process. Ahmed’s obsessed with blending Pakistan’s streetwear scene with global trends like Japanese anime and 90s Hip-Hop.

For instance, our best-selling ‘End of Titan’ tee was inspired by a late-night manga binge, while the ‘Utopia’ t-shirt nods to Travis Scott (Hip-Hop Style).

Need any advice? You can connect with Ahmed!

8. Brand Origin Story

Q: When was AWKWRD founded, and what’s the brand’s origin story?

AWKWRD™ was born in 2021 during the COVID-19 lockdowns. Picture this:

Ahmed, stuck in his bedroom, sketching designs on a rickety laptop while juggling side gigs like tutoring to fund his dream.

Fast-forward to 2023—countless sleepless nights, a tiny office with a fold-out bed, and a team of three hustlers. By 2024? We’ve grown to a family of 10, moved to a bigger office, and shipped to over 100,000 customers across Pakistan.

Our journey’s just getting started—check our Newest Collection!

9. Refund Timelines

Q: How long does it take to receive a refund for AWKWRD orders?

Once we receive your returned item, refunds typically process within 02–03 business days. You’ll get an email confirmation as soon as it’s initiated. The refund should reflect in your account immediately.

Pro tip: Keep your return tracking number handy. It helps us speed things up! For more details, visit our Refund Policy.